Zomato, Swiggy retraining their delivery Staffs: need of an hour?
Zomato and Swiggy: Online food delivery service:
In India, people are always crazier about food other than anything. That’s why online food delivery companies like Swiggy and Zomato have become popular within a few years. These online delivery companies are almost taking 10 million to 15 million deliveries per month. From this, we can imagine the people’s craze and obsession towards these online providers.
Approach to customer satisfaction:
Customer satisfaction is a key factor for these companies. So they always give priority to the customer’s pleasure and contentment by providing quality food. They are also investing a lot to impart soft skills like delivery skills, personality enhancement, interaction with customers and the ground rules of road safety .to the delivery executives.
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Forwarding steps for hiring and re-training delivery executives:
Recently they have started retraining their staff for providing better customer services, since there is a tough competition due to the entry of new online service providers like UberEats and Ola food services, so currently Zomato and swiggy are facing the crunch of delivery staff. They are, however, trying to trigger off the delivery service by introducing authenticated registration service including police verification for hiring new delivery executives as told by a source from Zomato.
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Unprofessional behavior of delivery boys:
Conditioning the skills of their staff is not an overnight strategy. It has been triggered by the incidents reported in the past few months. Many incidents have been reported where the unethical and unprofessional conduct of the delivery staff has garnered staunch reactions from the public and social media. The Customers had red-handedly caught the delivery boys digging into food packages they had ordered. They even published the photos on social media by lodging complaints against the company. These cases have been reported from various regions of India like Hyderabad, Mumbai, and Tamil Nadu, etc.
Customers’ food and delivery issues:
It’s not the only issue; the situation worsened after the customers complained about other issues like late delivery, missing items, and even no delivery. That’s the reason why Zomato and Swiggy have become more cautious about the safety and hygiene of the customers’ food by giving the basic conveyance training to their delivery executives for providing better and better assistance to the customers.
People’s attitude towards delivery executives:
It’s true that customers have been disappointed upon the poor delivery services by Zomato and Swiggy due to the behavioral discrimination of the delivery boys. But at the same time, some people also have shown their sympathy towards the delivery boys who travel miles on the road to deliver the food.
So sharing a small portion with them should not be concerning as stated by some people on social media. The delivery boys are working 16hours per day with a monthly salary of 20,000 to 25,000 which is beyond doubt top for them. So in addition to customers’ satisfaction, the companies should have to focus upon the basic needs and compensations of their delivery boys.
Yes! Re-training the staff is need of the hour:
Healthy and hygiene food serving at the doorstep is just like a treat for the foodies. So online food delivery companies should give values to these things. Giving proper training and providing proper acumen and courtesy to the delivery executives is actually need of an hour. Customers have the right to be served better. Therefore, online food delivery chains like Zomato and Swiggy must emphasize on these facts so that the customers can expect better services from them in the future.